29 May Starting onwards from August 16, 2017 the goodwill arrangement will be changed
Following the successfully begun and largely completed replacement programme for corroded
sensors that affected M9, M9-P, M Monochrom and M-E camera models, we would like to inform
you about how this programme will be handled in the future.
Until 15 August 2017, we will continue to offer free replacement of sensors for these camera
models if they are affected by the corrosion problem. This will also apply after 16 August
2017 for the models listed above, but only in cases where the cameras have been
purchased as new products within the last five years.
From 16 August 2017, and until further notice, we will offer our customers the following new
programme for all camera models mentioned above that were purchased longer than five
years ago. Here, the customer pays a share of the replacement costs for the affected CCD
sensor amounting to 825 euros (plus VAT at legal tax).